General terms of Sale

When you read this text you will be clear about our sales terms and know all the necessary information regarding the electronic transactions you make on this website. Here you will find the sales terms for the products offered in

Before making the purchase of any product available on this website, it is essential that you read the terms and conditions that apply to the purchase of products offered by on the website

You should know that you can access and purcahse products after reading and accepting these contracting conditions.

By accepting these conditions, as a user, you will be bound by these terms, which, together with the privacy policy, govern our business relationship.

If you do not agree with any part of the terms, you will not be able to buy the products offered here. reserves the right to modify or change these conditions at any time. If the modifications constitute a substantial change in the terms, will notify you by posting an ad on this website.

The products offered are available only to legal persons and to persons who are at least 18 years of age.
These terms have been last updated on 10/05/2018

Vendor identifier

Under the provisions of law 34/2002 on Information Society and Electronic Commerce Services (LSSICE), the following information is provided:

  • Bussines name: Simtechpro S.L. with Sergi Ros Avalos as a legal representative
  • CIF/  NIF: B65355950
  • Located in Calle de la Devesa, 2, 48760 Martorell, España
  • Contact phone number: +34 935 191 415
  • Comercial activity: Electronic equipment sales and rental services

Products offered on this website makes available the following products:

  • Sales of driving simulators of different types and third parties driving simulators
  • Third party accessories

As a condition to purchase Simtechpro’s products, you are required to complete the data in the corresponding form and provide information to process the orders. The information you provide must be accurate, complete and up-to-date at all times. Not doing so constitutes a violation of the terms, which may result in the dissolution of the relationship with

Prices and payment methods

The client agrees to pay the products acquired in in the forms of payment accepted by and any additional amount (including taxes, transport and commissions by payment system, as the case)

The payment is always in advance of 100% and the products will be supplied when we confirm the payment.

The prices applicable to each product are those indicated at the date of the order including, where applicable, all the VAT (value added tax) for transactions within the Spanish territory.

How to formalize the purchase

As a condition to make any order, the user must enter and provide the corresponding information required for the purchase of the products available on this website. The information to make the order provided must be accurate, complete and up-to-date at all times. Not doing so constitutes a violation of the terms, which may result in the dissolution of the relationship with

From the moment of acceptance, the user acquires the status of client of

When you know your purchase is effective

Once the purchase has been made and the payment is made, will send you an order confirmation by e-mail as soon as possible, always within 24 hours of the execution of the purchase.

It’s time to check that everything is correct. If you do not agree with the data entered in this confirmation you may request the modification of the same or the cancellation of the contract.

The validation of the order by the client expressly implies the knowledge and acceptance of these particular contracting conditions as part of the conclusion of the contract. Unless otherwise proven, the data recorded by constitutes the test of the set of transactions carried out between and its clients.

European Union common value added tax system

In accordance with the provisions of law 37/1992, of 28 December, regulating this tax and the European Directive 2008/8/EC, the operation may be exempted or not subject to it depending on the country of residence of the purchaser and the condition in which it acts (E Mpresario/Professional or particular). Consequently, in some cases the final price of the order may be altered with respect to that shown on the website.

The price of the products sold by include the Spanish VAT. However, the final price of your order may vary depending on the VAT tax rate applied to the order. For orders to other countries of the European Union, Spanish VAT will be deducted and the tax rate corresponding to the country of destination shall apply. The final price will appear during the confirmation of your order and reflect the VAT tax rate corresponding to the country of destination.

Product prices may change at any time at the sole and exclusive discretion of

Accepted Payment methods accepts as payment method:

PayPal with PayPal account and commission for using this payment system.
Bank card through the Redsys payment gateway and La Caixa Global payments.

We guarantee that each of the transactions carried out in is 100% secure. All operations involving the transmission of personal or banking data are made using a secure environment. uses a server based on the standard security technology SSL (Secure socked Layer). All the information that we transmit travels encrypted through the network.

Also the data on your credit card are not registered in any database but go directly to the POS (point of Sale Terminal of the bank).

In addition, we inform you that, in an effort to provide greater security for credit card owners, we have incorporated into our payment gateway the secure payment system called CES (Secure e-commerce). In this way, if you are the owner of a “secured” card you can always make payments with VISA or MASTERCARD in our store.

En el caso de que su tarjeta no esté adherida a este sistema de pago, Only VISA or MASTERCARD credit card payment will be accepted to customers with previously demonstrated seniority and reliability. In both cases, when you pay with Visa or MASTERCARD you will always be asked for the following information: The card number, the expiration date, and a validation code that matches the last 3 digits of the number printed in italics on the back of your Visa card or more TERCARD, offering, in this way, more guarantees about the security of the transaction.

In practice, when you pay with a “secured” VISA or MASTERCARD, you will be asked, in addition to the number and expiration date, for a personal password exclusively used for online purchases that identifies you, unequivocally, as your owner. This way, no one can make a purchase on the Internet if you do not know that key. You can distinguish whether the secure e-commerce protocol is activated by the “Verified by Visa” and MasterCard “MasterCard Secure Code” Visa logos.

If you have not yet received a personal password of exclusive use for payments on the Internet, we advise you to ask your financial institution to adhere your cards to the secure e-commerce service. To do this you can contact your bank or if you are an electronic banking client you can order it online directly.

Credit card fraud is a crime, and, will prosecute against anyone who performs a fraudulent transaction in our online store.


In case of defective product, the seller must proceed, as appropriate, to the repair, replacement, price decline or resolution of the contract, actions that will be free for the consumer and user. The seller responds to the disagreements that are manifested within one or two years from the delivery according to the guarantees of each manufacturer. The consumer and user shall inform the seller of the lack of conformity within fifteen days of his/her knowledge.

Defects or malfunctions due to improper use or handling of the product, as well as wear and tear caused by normal use thereof, are not included in this warranty.

The purchase invoice is essential for the processing of any warranty.

Changes and returns

If you are not satisfied with the items received, and provided that the product is not used and kept in its original packaging, as received, you have a 14 calendar days period for your return, to count from the date of delivery of the order (according to art. 4 4 of Law 7/1996, of 15 January of retail trade, modified by law 47/2002, of 19 December).

In the event that the products are damaged due to improper packaging, we will not accept the return and in case of not receiving the item in its original packaging, it will suffer a depreciation of its value.

Once we receive the merchandise in our warehouses and check that all the above conditions are given, Simtechpro S.L. will accept the return of the product and proceed to the refund of its amount according to the payment method made, and where appropriate, to the shipment Of the new product:

– If you made the payment by credit card, you will be paid the amount on the same credit card.
– If you made the payment by transfer, we will ask you for an account number where you pay the amount. Note. You will receive the refund in a maximum period of 10 days from the receipt in our warehouse of the product of change or refund. Please note that if you paid by credit card it is likely that your bank will not show you the refund amount in your balance until the next month.

In the case of defective products or erroneous shipments, all shipping costs will be borne by Simtechpro S.L.

In the case of change or return, the customer will have to assume the costs of sending the return and the new shipment.

To make a change or return, send us an e-mail to or call us at (34) 93 519 14 15
Please note that Simtechpro S.L. does not accept shipments due, before any change contact us.

Disclaimer will not guarantee that the availability of the products or services is continuous and uninterrupted, nor of the loss of data that are lodged in our servers, interruption of commercial activities or any damage Derivative by the operation of the services, or the expectations generated to the client, as a consequence of:

  1. Causes beyond the control of and accidental causes and/or major cause.
  2. Faults caused by incorrect uses by the client, especially those arising from the hiring of an inadequate service for the type of activity and use made by the client and/or by third parties through its website.
  3. Scheduled stops and/or alterations in the content made by Simtechpro S.L. for the maintenance or performance of exceptional performances in the online sales system.
  4. Viruses, computer attacks and/or other actions of third parties that cause the total or partial impossibility of the purchase of products.
  5. Incorrect or poor Internet operation.
  6. Other unforeseeable circumstances.

In this way, the customer agrees to bear within reasonable limits these circumstances, so expressly waives to claim to Sergi Ros Avalos any contractual or non-contractual liability for the possible failures, errors and use of Our e-commerce store.

In no event shall Simtechpro S.L. be liable for any errors or damages caused by the inefficient and bad-faith use of the product by the customer. Nor will Simtechpro S.L. be responsible for the major or minor consequences for the lack of communication between and the client when it is attributable to the non-operation of the facilitated e-mail or falsity of the data provided by the Customer in their online buying process.

Causes of dissolution of the contract

Dissolution of the service contract may occur at any time by either party.

You are not obligated to stay with if you are not satisfied with the service. may terminate or suspend any or all services contracted with immediately, without prior notice or liability, in the event that you fail to comply with the conditions set out herein.

To the dissolution of the contract, your right to use the services will cease immediately.

Will be causes of dissolution of contract:
  • The falsehood, in whole or in part, of the data provided in the process of hiring any service.
  • Altering, circumventing, performing reverse engineering, decompiling, dismantling or altering in any way the security technology provided by
  • Also the cases of abuse of the support services by the requirement of more hours than those established in the contract.

The dissolution implies the loss of the rights to the contracted service.

Commercial withdrawal

The withdrawal is the power of a consumer of a good to return it to trade within a legal term of 14 days, without having to allege or give any explanation about it or undergo a penalty.

The right of withdrawal may not be exercised (except by mistake or defect in the product or service contracted), in the following cases provided for in article 45 of the Trade Act:

  • Contracts for the supply of goods made according to the specifications of the consumer or clearly personalized, or which, by their nature, may not be returned or may deteriorate or expire quickly.
  • Contracts for the supply of sound recordings or of video, of discs and of software that had been unsealed by the consumer, as well as of computer files, supplied by electronic means, susceptible to be downloaded or reproduced With immediate character for permanent use.
  • And in general all those remote products that are made to our measure: clothing, photographic developing, etc., or that are susceptible to copy (books, music, video games, etc.).

The right of withdrawal, in accordance with Article 103. A of law 3/2014 of 27 March, amending the revised text of the General law for the defence of consumers and users and other complementary laws, approved by the Royal Legislative Decree 1/ 2007, of 16 November, shall not apply to the provision of services, once the service has been fully executed, Where the execution has commenced, with the express consent of the consumer and the user and with the acknowledgement by him of his part that he is aware that, once the purchase has been fully executed by, he will have lost his right to Withdrawal.

In addition, may proceed to the resolution of the contract if it is not made by the user the corresponding payment or incurred in some of the actions set out in the section of causes of dissolution of the contract.

How to cancel the purchase made

If you wish to cancel your contract with, you must contact us with a Desestimiento request before the contracted service has begun (see Process and withdrawal form below). guarantees to the customer the reimbursement of the amounts paid within fourteen (14) calendar days counted from the date of reliable communication of the exercise of their right of withdrawal provided that it complies with the requirements and has been accepted by

Model of claims or withdrawal forms

The user/buyer may notify me of the claim or withdrawal, either by email to: or by post at the address indicated on the withdrawal form.

Copy and paste this form into Word, complete it and send it by email or postal.

To the attention of

Calle de la Devesa, 2, 48760 Martorell, España

I hereby inform you that I claim/desist from the contract of sale of the following good/provision of the following service …………………………………………………………………………………………………………………………….


Bought the day:………………………………………………………………………………………………………………………………….

In the case of a claim, the reason is:



If you have purchased a consumer credit to finance remote purchase, include the following text in your notification of withdrawal:

It is also notified that according to article 29 of law 16/2011, of 24 June of credit agreements, that since the contract of supply of goods/services was withdrawn and was financed totally/partially by means of a linked credit, I will cease to be Obligated by such credit agreement without any penalties.

Then indicate your name as consumer and user or consumers and users:

Now indicate your address as consumer and user or consumers and users:
Indicates the date you claim/desist from the contract:
Sign your claim/withdrawal request If this is notified to
in paper format


(place), in ……………………………… of …………………….. of 20……..


The refund of the amount will be made in the following 14 calendar days from the date on which your return is approved.

European consumer Regulations

The European Commission has created the first European platform for conflict resolution in the “online” trade covered by the latest consumer law. In this sense, as responsible for an online sales platform, I have a duty to inform my users about the existence of an online platform for alternative dispute resolution.

In order to use the conflict resolution platform, the user must follow the following link:


All information and documentation used during the purchase of the products regulating the relations between and the client is confidential.

All information and documentation used during the purchase of the products regulating the relations between and the client is confidential.
Confidential information is not understood to be that which is disclosed by agreement between the parties, that which becomes public for the same reason or that which is to be disclosed in accordance with the laws or with a judicial decision of competent authority and that That is obtained by a third party that is not under the obligation of confidentiality. Both parties are obliged to fulfil the duty of confidentiality in an indefinite manner.

Personal data protection

According to organic Law 15/1999, of 13 December, on personal data protection, Sergi Ros Avalos informs the user that there is a personal data file identified as “Customers” “suppliers” created by and under responsibility of Sergio Ros Avalos with the purposes appropriate to the treatment among which are:

  1. a) The management of the legal-economic relations between the proprietor and his clients.
  2. b)  The management of the service contract with the customer.

To the extent permitted by the person concerned; The user is responsible for the accuracy of the same.

If the contrary is not stated, the data holder expressly consents to the total or partial authorized treatment of such data for as long as it is necessary to comply with the purposes stated above.

Sergi Ros Avalos undertakes to fulfil its obligation of secrecy of the personal data and of its duty to keep them, and to adopt the security measures required by the applicable law to avoid its alteration, loss, treatment or access not Authorized, always according to the state of the technology available.

The user will be able to direct his communications and exercise the rights of access, rectification, cancellation and opposition through electronic mail: together with valid proof in law, as a photocopy of the D.N.I. or equivalent, indicating in the “Data protection” subject.

These terms are subject to’s privacy policy.

Limitation of liability, reserves the right to make, at any time and without prior notice, modifications and updates of the information contained on the website, the configuration and presentation of this, the conditions of access, conditions of Sale, etc. So the user will have to access updated versions of the page.

In no event shall be liable to any breach of the contract arising on your part, negligence with respect to the site, service or any content, for any loss of profits, loss of use, or actual damages, Special, indirect, incidental, punitive or consequential damages of any kind arising from the misuse of your part of the tools provided.’s sole responsibility shall be to provide the advertising Procurement Service under the terms and conditions expressed in this recruitment policy. shall not be liable for any consequence, damage or injury arising from the misuse of the products or services supplied.

Intellectual and industrial property owns all the rights of industrial and intellectual property of the page, and of the elements contained in it, except the trademarks.

It is strictly forbidden to modify, transmit, distribute, reuse, forward or use all or part of the contents of the page for public or commercial purposes without the authorization of Simtechpro S.L.

Infringement of any of the above rights may constitute an infringement of these provisions, as well as an offence punishable in accordance with the arts. 270 and SS. Of the existing Penal code.

In the event that the user wishes to communicate any incident, comment or make any claim, may send an email to indicating your name, the product purchased and stating the reasons for your claim.

To contact or to raise any doubt, question or claim may use any of the following means:


Jurisdiction and applicable laws

Simtechpro S.L. and the user, will be governed to settle any controversy that could derive from the access or use of this Web page, by the Spanish legislation, and they are submitted to the courts and tribunals of the province of Barcelona.